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Passengers take over booth at Delhi airport
NEW DELHI, NOV 13 (AGENCIES):
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Published on 14 Nov. 2010 12:06 AM IST
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Air India passengers virtually revolted at Delhi airport’s Terminal 3 on Saturday afternoon taking over the announcement booth. The virtual mutiny came after three days of delayed flights, lost baggage and very sketchy information from Air India about flight schedules.
The situation is expected to get worse from Sunday when Jet Airways and Kingfisher shift to the new terminal, reports CNN-IBN.
Air India has been facing teething trouble at the Terminal 3.
Ever since the transition began the airline saw 150 flights getting delayed and several cancellations.
The airline had entered into a ground handling pact with Singapore Airport Terminal Services (SATS) and a joint venture was formed for ground handling at several metro airports.

But Air India sources say SATS has failed and it does not even have the staff. An already bleeding Air India had to fly in over 100 employees from across the country and put them up in hotels to support the move to T3.
Sadly none of these people were trained to handle the newer systems installed at the airport.
Now the airline and gone ahead and spent more money hiring ground handling services of Cambata Aviation and the Bird group.
Lack of staff, poor management
Air India has been facing teething trouble at Delhi Airport’s new Terminal 3 (T3). CNN-IBN learns mismanagement and short staff are the main reasons behind the current Air India crisis.
Taking flights from Delhi’s T3 has become a harrowing experience for hundreds of Air India passengers for the past few days.
Ever since the transition began the airline saw 150 flights getting delayed and several cancellations.
The airline management says these are teething problems which will get sorted out in the next few days. But CNN-IBN learns that the issues are far graver.
The airline entered into a ground handling pact with Singapore Airport Terminal Services (SATS) and a joint venture was formed for ground handling at several metro airports.
But Air India sources say SATS has failed and it does not even have the staff. An already bleeding Air India had to fly in over 100 employees from across the country and put them up in hotels to support the move to T3.
Sadly none of these people were trained to handle the newer systems installed at the airport.
Now the airline and gone ahead and spent more money hiring ground handling services of Cambata Aviation and the Bird group.
As the airline struggles in Delhi its newly appointed COO Gustav Bauldauf has been missing.
The Airline is also facing a severe shortage of cabin crew with nearly 300 posts lying vacant. The crew is much needed as Air India has added more than 200 flights from Delhi the manpower remains the same.
Then there are integration issues as staff of the erstwhile Indian Airlines and Air India do not see eye to eye. Some of the flights are deliberately sabotaged, admit officials. There was also opposition to the move out of their exclusive terminal to one that is a common one.

 
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