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Insurance agent dupes customers
Published on 28 Jan. 2011 12:44 AM IST
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Acting on an appeal to intervene in a “fraud case” by customers duped by an insurance agent, DC Dimapur has directed the SP Dimapur to register a case and thoroughly investigate into the matter, in order to prevent any fraudulent activities by illegal insurance companies.
Customers under Lolaz Enterprises Dimapur in their complaint to the DC alleged that M/s Lolaz Enterprise an agent of Bajaj Allianz Life Insurance Company kept sourcing premium money from the customers even after the franchise license was cancelled.
The complainants said the agent had established her office at JMM Complex, Circular Road around August 2005 but after Bajaj Allianz withdrew the license w.e.f August 28, 2008 the agent was not authorized to source any insurance policies or premium amount on behalf of the company.
Even after license was cancelled and rendering to M/S Lolaz defunct, yet the agent continued to operate from the JMM office complex at Circular Road and sourcing premium amount of customers. Alleging a clear case of fraud, the aggrieved customers pointed out that the agent and her sister illegally kept sourcing life insurance policies, collecting premiums but never deposited the money in the policy account of the customers.
The duped customers said during the commencement period, they were informed that after paying the entire premium (4th year onwards), they could withdraw the policy when the market rate was high. Accordingly, after paying three premiums, they surrendered their insured policy bonds to withdraw the debited amount with benefits. However, they said, instead serious discrepancies were detected in the policy issued to them through the franchise at Dimapur when it came to light that their policies had lapsed due to non-payment of premiums.
They said an amount of `10,000/- each (annually) was accepted by the agent and receipt duly signed was dispatched.
They then contacted the Head office at Pune and Regional Office at Guwahati and were informed that Bajaj Allianz has no franchise functioning at Dimapur anymore.
The company also disclosed that numerous complaints were received from customers about malpractices by the “so-called franchise,” and for which the company filed an FIR against M/s Lolano John Ngullie and public notice served to create awareness to the policy holders. It was, however, stated that the notification was served “very late after all the money was invested.”
Efforts to obtain a clear picture from M/s Lolaz drew a blank and instead the latter resorted to “blame game” to avoid any responsibility for over one year. They said receipts of money premiums paid including other documents were with them for proof of their allegations.
The duped customers appealed to the DC to nab those guilty and award stringent punishment and also retrieve money deposited by them with the agent.

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