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Zephyr lounge staff get tips on costumer care
Staff Reporter DIMAPUR, MAR 2 (NPN):
Published on 3 Mar. 2011 12:24 AM IST
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An orientation programme on positive development, communication skill, grooming, work place etiquette and customer care and service for the staff and management of Zephyr lounge was conducted here on Tuesday. The orientation programme was conducted by Hero Mindmine Institute, a part of the reputed Hero group, one of India’s finest institutions engaged in human capital training and development.
A premier organization delivering high quality learning solutions to corporations, professionals and students, and Hero Mindmine Institute has a host of prestigious clients among Indian blue-chip companies, multinational corporations, educational institutions including state universities, consulting services and the government. The company has global presence in countries such as China, South Africa and Mauritius. Director Management, Hero Mindmine, Catherine Imtila, during the training spoke on development of positive attitudes in work places.
She said as service industry, the staff should focus on 100 percent customer satisfaction and satisfaction apart from the usual menu being served in the establishment.
To achieve the goal, she said basic etiquettes has to be acquired so that customers, clients feel good and wanted whenever they walk in. She also dwelt at length on communication skill, grooming, work place etiquette and importance of speaking well with the customers. Redeemson Raleng, Director Academe and Sentiyanger, Accountant cum Marketing executive, Hero Mindmine also interacted with the staff and management of Zephyr lounge.

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