State

Awareness on consumer rights

Awareness on consumer rights
Dr. Neikiesalie Nicky Kire speaking at the consumer awareness programme on July 15. (DIPR)
DIMAPUR | Publish Date: 7/15/2019 11:54:40 AM IST

Advisor Rural Development, Dr. Neikiesalie (Nicky) Kire said that “every LPG consumer has an insurance, but most of the consumer were not aware of it”. 

According to DIPR report, Dr. Nicky, who is also the chairman of Kohima District Planning and Development Board (DPDB) made this statement, while addressing a consumer awareness programme at DPDB’s conference hall on July 15. 

In this regard, he said that the responsible department should check the details and if the benefit was available, then it was “obligatory” for every DPDB members to spread the awareness on the insurance. 

The advisor also said that programme was an opportunity for the DPDB members to be enlightened first on the rights of the consumer on “what can be done and what cannot be done” under the Consumer Protection Act. He further requested the members to not keep it themselves but to create awareness in their own ways across different people, colonies and villages in the district.

Member secretary, NLSA, Longshi Ezung, the resource person of the programme, said that the Consumer Protection Act was enacted in 1986 with the objective of providing better protection of consumer’s interest. Pointing out that the consumer has rights provided under the Act, the resource person said that the consumer has the “Right to Safety” where they should be protected against products that were hazardous to life and property.

Ezung also pointed out that the Consumer Protection Act, 1986 was also enacted to provide a simpler and quicker redressal to consumer grievances. He also reminded the consumer that they can file a complaint when there was a defect in goods and deficiency of service.

The aggrieved consumer can approach any of the forum or commission accordingly: District forum - if the goods or services and compensation asked for does not exceed Rs. 20,000,000; State Commission - if the goods or services and compensation asked for is more than Rs. 20,000,000  but less than Rs. 1 crore and National Commission - if the goods or services and compensation asked for is more than Rs 1 crore. Ezung further added that the complaint must be filed within two years from the date on which cause of action has risen where the consumer can represent himself before the forum without engaging a lawyer while filling a complaint 

KCCI president, Medozhatuo Rutsa, who also spoke, shared on the various issues in regard to consumer protection which has been directly or indirectly affecting the general public. 

He felt that the rights and policy should be maintained and legal matters can be put in order to protect the consumer.  

He hoped that the policy making agency or the State Government will come up with some good policy in order to address the issues faced by the people.   

The programme jointly organised by the office of the Assistant Controller of Legal Metrology & Consumer Protection Kohima, District Planning and Development of Board & Kohima District Legal Service Authority was chaired by Asst. Controller, LMCP, Kohima, Shiloh Kath.

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