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Mnp RD&PR launches toll-free number to address complaints

Mnp RD&PR launches toll-free  number to address complaints
Manipur RD& PR minister at the inugural function of Roles & Responsibilities of Gram Rozgar Sahayah (GRS)& other technical staff. (NP)
Correspondent IMPHAL, Jul 18 | Publish Date: 7/18/2019 11:56:46 AM IST

Manipur rural development and panchayati raj department on Thursday launched toll free number, 1800-345-3872 to help callers air any grievances or complaints regarding schemes being implementing by the department.

State RD&PR minister Thongam Biswajit Singh launched toll free number during a one-day awareness programme on “Roles and responsibilities of Gram Rozgar Sahayak (GRS) & Other Technical Staff on implementation of the MGNREGS” held at Panchayat Bhawan in Imphal East district on Thursday.

Addressing the occasion, the minister said that callers can use the toll free number to air their grievances or problems, so that proper action may be initiated. He asked authorities concerned, including the district programme coordinator, to bring any issue or problem to the knowledge of the government. 

“There are only two options at the moment- which is to reward those working with sincerity and to initiate action against those who are negligent and fail to perform their responsibilities, ” he added.

He also stressed on the need to properly screen beneficiaries, adding that wage payment should be made only to active job-card holders. The GRS should properly check and verify job-card holders and conduct door-to-door verification of beneficiaries to assist those seeking job cards, he added.

Biswajit added that the awareness programme for GRS & other technical staff was organised at a short notice considering that it is important for all stakeholders to properly understand their roles and responsibility in the successful implementation of a scheme. 

He said similar awareness programmes for different stakeholders will be held from time to time.

The inaugural function of the one-day awareness programme was also attended by additional chief secretary MH Khan, Imphal East DC Dr Rangitabali Waikhom and director of rural development and panchayti raj H Balkrisna, eminent economist prof N Muhindro, among others.  A technical session was also conducted in the afternoon..

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