NCS probationers learn about consumer rights

DIMAPUR | Publish Date: 4/13/2019 12:06:11 PM IST

The Administrative Training Institute (ATI), Kohima, conducted an intensive half-day study program on consumer rights, based on the Consumer Protection Act, 1986 for Nagaland Civil Service (NCS) probationers, 2019 batch on April 10.

Nagaland Voluntary Consumers' Organisation (NVCO) Press & Media Cell, in a press release stated that its president, advocate Kezhokhoto Savi was the resource person for the training.

In his talk, Savi said that consumer protection is a group of laws and organizations designed to ensure rights of consumers, fair trade, competition and accurate market information.

He also listed the eight consumer rights defined by the United Nations Consumer Bills of Rights as: i) Right to Safety – Safeguarding against goods that are hazardous to life and property; ii) Right to Information – Consumers have the right to be informed about prices price, quality, quantity, etc. of the products they buy; iii) Right to Choice – Consumer should be provided with a wide variety of goods to choose; iv) Right to be heard – The right of consumers to have their complaints heard; v) Right to Satisfaction of Basic needs – This right demands that people have access to basic essential goods and services, adequate food, clothing, shelter, health care, education, public utilities, water, and sanitation; vi) Right to Redress – Consumers have the right to seek redress regarding their complaints; vii) Right to Consumer Education – The right of consumers to be educated about their rights and; viii) Right to a Healthy Environment – This is the right to live and work in an environment that is non-threatening to the well-being of present and future generations.

The Act, Savi said, applies to all goods and services and a consumer can initiate action under the Consumer Protection Act against defective goods or deficient services rendered even by public sector or government undertakings such as Railways, Telephone, Electricity Boards, Postal Authorities, etc.

He also pointed out that the Nagaland State Consumer Helpline is an alternate consumer dispute redressal mechanism functioning through a Toll Free telephone No. 1800-345-3701 where a citizen can call and seek information, advice or guidance for day to day consumer problems. This is a project granted by the Ministry of Consumer Affairs, Food & Public Distribution, Government of India and is jointly run by the department of Legal Metrology & Consumer Protection, Nagaland and the NVCO.


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