Wednesday, October 5, 2022

KMC notifies CCPA guidelines to prevent unfair trade practices

Kohima Municipal Council (KMC) has notified the Central Consumer Protection Authority (CCPA) guidelines in order to prevent unfair trade practices and protection of consumer interest with regard to levy of service charge in hotels and restaurants.
This was contained in a notification issued by KMC administrator T Lanusenla Longkumer. The administrator informed that the CCPA guidelines would be in addition to and not in derogation of the guidelines dated April 21, 2017 published by the department of consumers affairs. As per CCPA guidelines, no hotel/restaurant would add service charge automatically or by default in the bill or collected from consumers by any other name.
Further, no hotel or restaurant would force a consumer to pay service charge. The consumer must be clearly informed that service charge is voluntary, optional and at consumers discretion. No restriction on entry or provision of services based on collection of service charge would be imposed on consumers, the guidelines stated. It also stated that service charge would not be collected by adding it along with the food bill and levying GST on the total amount.
If any consumer finds that a hotel or restaurant was levying service charge in violation to the mentioned guidelines, a consumer could request the concerned hotel or restaurant to remove service charge from the bill amount. One could also lodge a complaint on the National Consumer Helpline (NCH), which works as an alternate dispute redressal mechanism at the pre-litigation level by calling 1915 or through NCH mobile app.
Customer can file a complaint against unfair trade practice with the consumer commission or through e-daakhil portal for speedy and effective redressal. A complaint can be submitted to the district collector of the concerned district for investigation and subsequent proceeding by the CCPA or by email at